Empowering Customer Success Teams
Customer success teams find themselves inundated with new tickets on a daily basis. Most teams address tickets on a first-come, first-serve basis and allocate the same amount of time and resources to each customer.
With Retina, teams can leverage customer-level remaining CLV to prioritize tickets from high-value customers, ensuring the most critical issues are addressed first. Plus, by tracking CLV fluctuations post-ticket closure, teams can see the monetary reward of closing certain tickets early or with appeasement. Empower your customer service teams to make delightful decisions for your customers.